Step By Step

Get Started

Watch These First

Jogoball How-To

Step-by-step videos show you how to unbox your new Jogoball, register your email, create your profile, activate your sleeve, and learn the basic actions.

Download the Jogoball app on your phone

Set Up

Connecting to Jogoball

1

Long press on the Jogoball button until it vibrates and shines white.

2

Go to your phone’s Bluetooth settings and pair with “SB Speaker”

3

Go to the Jogoball app and confirm it is paired.
Need Tech Support?

FAQs

I Can't Find My Email Verification
Since Jogoball is an unknown contact, it’s likely the verification email could end up in your spam or junk folder. Check those folders out and refresh your inbox as well.
Jogoball App Won't Accept My Password
For security purposes, your password must contain at least one capital letter and one number.
Can't Find "SB Speaker" on my Bluetooth Settings
Please try on of the following:

  1. Turn Bluetooth off and then turn it back on again
  2. Press “Available Devices” or “Pair New Device” on your Bluetooth settings
  3. Wait approximately 10 seconds for the list to refresh
Jogoball Won't Turn On
Check if the battery is empty. Charge Jogoball using the included USB cable.
Long press the Jogoball ON button (not the side button).
QR Codes Not Scanning
Check that your phone is allowing camera access to Jogoball.
Go to your mobile device settings, find Jogoball app, and enable Jogoball app to access your camera.
Alternatively, you may enter the code manually.
Sound Is Only Coming Out Of My Phone
Make sure you are connected to “SB Speaker” and not “SB (Number Sequence).”
Make sure your Bluetooth settings allow Media in addition to allowing Phone.
Jogoball Doesn't Recognize My Movements
Turn on Jogoball and turn OFF your phone’s Bluetooth so Jogoball won’t be paired with any phone.
Throw Jogoball into the air and see if it shines white, now try some other gestures as well (Shake, twist, tap, spin).
Alternatively, keep it paired and open the gesture tutorial on the Jogoball app.

If the gestures do not generate any color, please contact us at cs@jogoball.com

The Sound From Jogoball Is Being Disrupted
Please charge your Jogoball as this is a decent indication the battery is low.
Check that your device is not too far from Jogoball.
My Jogoball Will Not Charge
Try charging using a different MicroUSB cable. Alternatively, try a different electrical outlet.
Which Operating Systems Support Jogoball?
Jogoball supports both Android & iOS Devices.
Jogoball Says I'm Paired But Sound Only Comes Out of My Phone
Make sure you are paired to “SB Speaker.” Not “SB XXXXX.” Also check that your Bluetooth is set for both “media” and “calls.”
My Jogoball Keeps Disconnecting
Bluetooth connections will work within about 30 feet with an open line of sight.
It works about 10-15 feet when there are walls and obstacles. Also make sure that your Jogoball is sufficiently charged.
Additional Questions or Issues?
Please email us at cs@jogoball.com